FAQ

FAQ – Frequently Asked Questions

At Fleurworld, we believe that knowledge empowers. Our FAQ page is designed to answer all your questions about our collections, orders, payments, returns, and more. Every answer reflects our commitment to strong, independent, and stylish women who wear Fleurworld with confidence.

Orders & Shipping

Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number and a link to monitor its status. You can also visit the Track Order page and enter your order number and email to get real-time updates.

Q: How long does shipping take?
A: Domestic shipping (US) usually takes 5–7 business days for standard shipping and 2–3 business days for expedited shipping. International shipping can take 7–21 business days depending on customs and location.

Q: Can I change my shipping address after placing an order?
A: If your order has not been shipped, contact support@fleurworld.shop immediately with your order number. We’ll do our best to update the shipping address. Once the order is shipped, address changes may not be possible.

Q: What if my order is lost or delayed?
A: Please check your tracking information first. If the package is still delayed or missing, contact our support team with your order number. We will investigate and assist you in either reshipping or issuing a refund.

Returns & Exchanges

Q: Can I return or exchange items?
A: Yes, we accept returns within 30 days of delivery if the item is in its original condition, with tags intact, unworn, and unwashed. Final sale items and limited edition pieces are not eligible. For exchanges, please return the item and place a new order.

Q: How do I initiate a return?
A: Email support@fleurworld.shop with your order number and reason for return. Our team will issue a Return Merchandise Authorization (RMA) and provide instructions for shipping the item back.

Q: When will I receive my refund?
A: Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

Payments & Security

Q: What payment methods do you accept?
A: Fleurworld accepts major credit cards (Visa, MasterCard, AmEx, Discover), PayPal, Apple Pay, Google Pay, and Shopify Pay for a fast and secure checkout experience.

Q: Is my payment information safe?
A: Absolutely. All transactions are encrypted with industry-standard SSL protocols. Fleurworld does not store your full credit card information. Advanced fraud detection systems monitor every transaction.

Q: Can I use multiple payment methods for one order?
A: Currently, each order can be processed with a single payment method. If you need assistance splitting payments, contact support@fleurworld.shop.

Products & Sizing

Q: How do I know my correct size?
A: Please refer to our Fit Guide for detailed measurements and guidance for tops, bottoms, dresses, and outerwear. If you are between sizes, contact our support team for personalized advice.

Q: Are Fleurworld products true to size?
A: Our garments are designed for modern, urban silhouettes. Some pieces are fitted, some oversized, and others layered or asymmetric. Always check the product description and fit guide before ordering.

Q: How do I care for my Fleurworld garments?
A: Follow our Care Instructions page. Most knits and delicate fabrics require hand washing or dry cleaning. Proper care preserves texture, color, and structure.

International Orders

Q: Do you ship internationally?
A: Yes, we ship to most countries. Delivery times vary, and customers are responsible for customs duties, taxes, and tariffs.

Q: Can I track international shipments?
A: Yes, tracking numbers are provided. International shipping may have fewer updates than domestic shipments, but you can always contact us for assistance.

Q: Are there shipping restrictions for certain countries?
A: Some countries may have import restrictions for textiles or special materials. Contact support@fleurworld.shop for details.

Wholesale & Collaboration

Q: Do you offer wholesale opportunities?
A: Yes. Fleurworld works with boutiques and retailers aligned with our brand vision. Minimum order quantities apply. Email support@fleurworld.shop with your business details for inquiries.

Q: Can I collaborate with Fleurworld for a special project or collection?
A: Absolutely. We welcome creative collaborations that reflect our brand ethos of bold, independent, and urban design. Contact us with project details for consideration.

Customer Support & Assistance

Q: How do I contact Fleurworld for help?
A: You can reach us via email at support@fleurworld.shop, by phone at +1 227 305 6698, or via our website live chat. We respond within 24 hours on business days.

Q: What if I have feedback or suggestions?
A: We love hearing from our customers! Share styling tips, feedback, or stories at support@fleurworld.shop. Your insights help us improve our collections and services.

Q: Can I subscribe for updates and promotions?
A: Yes, join our newsletter for exclusive access to new collections, promotions, and behind-the-scenes content.

Tips for Using the FAQ

  • Always check your order number and email before contacting support.

  • Review tracking, payment, and return instructions for quick answers.

  • For product-specific questions, provide style name, size, and color for faster support.

  • Bookmark this FAQ page as your first resource for all Fleurworld inquiries.