Return Policy

 

Fleurworld: Hassle-Free Returns, Confident Shopping

At Fleurworld, we want you to love every piece you purchase. However, if your order doesn’t meet your expectations, our Return Policy is designed to provide a clear, detailed, and stress-free process, reflecting our commitment to quality, transparency, and customer satisfaction.

1. Return & Exchange Eligibility

  • Returns or exchanges must be requested within 30 days of delivery.

  • Items must be in original condition, with all tags attached, unworn, unwashed, and free of odors or makeup stains.

  • Certain items are non-returnable for hygiene or safety reasons, including:

    • Underwear, lingerie, and intimate apparel

    • Final sale items

    • Gift cards

2. How to Initiate a Return or Exchange

  1. Contact our support team at support@fleurworld.shop with your order number and reason for return.

  2. Our team will provide a Return Authorization Number (RA#) and instructions for packaging.

  3. Pack your items securely in original packaging, including all accessories and tags.

  4. Ship the package to the address provided by our support team.

Tip: Keep your shipping receipt and tracking number until the return is processed.

3. Refunds

  • Once your return is received and inspected, a refund will be issued to the original payment method.

  • Refund processing may take 5–10 business days depending on your bank or payment provider.

  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

4. Exchanges

  • Exchanges are subject to availability of the desired item.

  • If the item is out of stock, a refund will be issued.

  • To exchange for a different size or color, include the request in your return form or email.

5. Damaged or Incorrect Items

  • If your item arrives damaged or incorrect, contact us within 7 days of delivery.

  • Include photos of the damage or error and your order number.

  • Fleurworld will arrange a replacement, exchange, or full refund promptly.

6. International Returns

  • International returns are accepted within 30 days, subject to customs and shipping regulations.

  • Customers are responsible for return shipping costs unless the item is damaged or incorrect.

  • Consider shipping with tracking and insurance to protect your package.

7. Special Considerations by Product Type

  • Knitwear & Sweaters: Must retain shape and avoid stretching; fold carefully for return.

  • Outerwear & Jackets: Include all removable belts, liners, or accessories.

  • Delicate Fabrics (Silk, Lace, Embroidery): Handle with extra care to prevent snags or stains.

  • Shoes & Accessories: Return in original boxes with protective packaging.

  • Sets (Jackets + Skirts, Dresses + Accessories): Return as a complete set to avoid partial refund issues.

8. Tips for a Smooth Return Experience

  1. Check your item immediately upon delivery for defects or errors.

  2. Follow the Return Authorization process to ensure timely processing.

  3. Use secure packaging to avoid damage during transit.

  4. Include all original items, packaging, and receipts.

  5. Contact Fleurworld support for any questions—we aim to provide fast, helpful, and courteous service.

9. Why Fleurworld Returns Matter

  • Our goal is to ensure confidence in every purchase.

  • We want you to feel empowered and satisfied with your Fleurworld wardrobe.

  • Returns are treated as part of the careful, precise, and stylish experience that defines our brand.

10. Customer Support Contact

For any questions or assistance with returns, exchanges, or refunds:

At Fleurworld, we combine efficiency, transparency, and urban sophistication in every step, including returns, ensuring a seamless experience for the independent, confident, and stylish modern woman.